Return & Exchange Policy

In order to maintain the highest standards of quality and safety for skincare and haircare products, all sales are final. We do not offer returns or exchanges after a purchase has been completed or an order has been received, as each product is specially prepared for your individual needs.

Please make sure to carefully review and select the appropriate products before confirming your order. We also recommend reviewing all product details before purchase.

However, in cases where an error occurs on the store’s side, such as:

• Receiving a product different from the one ordered

• Receiving a damaged product due to shipping

Please contact us within 24 hours of receiving your order and provide clear photos of the issue. Our support team will review the case and take the appropriate action accordingly.

By completing a purchase, the customer fully agrees to the store’s Return & Exchange Policy.